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ABSTRACT:
In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution. Value must be found in both areas for a solution to deliver on the goals of increased business uptime, greater management visibility, improved end-user satisfaction, and lower overall TCO.
The following are five challenges an IT organization faces in effectively managing remote systems. Recognizing these challenges is the first step in evaluating and selecting a desktop management solution that increases business uptime, improves end-user satisfaction, and lowers overall TCO.
- Ensuring Critical Security Patches are Current
- Continuously Updating Virus Definitions
- Maintaining Regular Backups
- Aligning Help Desk Support with Business Needs
- Automating License Compliance Verification
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