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ABSTRACT:
CRM systems have become a necessity as communication between an organization and its customers continues to increase. Many organizations struggle to achieve the needed integration with back-office ERP applications as well as other disparate systems. Without such integration, these organizations are unable to provide the level of service that customers have grown to expect.
Discover how to extend your business processes, business information visibility, and collaboration beyond the walls of your organization to external customers, suppliers and service providers. Learn how Oracle can help your enterprise achieve greater flexibility and speed in your business and IT infrastructures.
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AUTHORS:
Frank Knifsend
Markus Zirn
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