There is compelling evidence that there is a communications technology shift in financial services that will have a significant impact on how relationships are built and maintained. This effect will be analogous to the introduction of email. Just as email completely changed the way Financial Institutions communicate with their customers, their partners, and within their organizations, the coming video revolution will disrupt sales, marketing, product development, and other fundamental business processes.

This research identifies the social trends, technical drivers, and business drivers that are leading Financial Institutions around the world to adopt videoconferencing strategies - today.