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ABSTRACT:
In today's market, fast, efficient and strategic deployment of information technology operations (ITO) are critical to success in any industry. ITO activities are rarely, if ever, considered mission-critical, but their effective deployment can provide numerous competitive benefits. Unfortunately, if you're like most companies, you recognize ITO's importance, but IT isn't your specialty.
So what do you do?
This white paper offers 10 important things to know about IT operations outsourcing to help you understand the relevance of ITO outsourcing, determine if ITO outsourcing is right for your organization, evaluate outsourcing partners, and be aware of important factors that influence the success or failure of ITO outsourcing engagements.
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AUTHOR:
Mark Perlstein
Vice President and General Manager, IT Operations, CIBER, Inc.
Mark Perlstein brings 18 years of experience in business and technology, and is tasked with leading CIBER’s IT Operations Practice, CIBER’s infrastructure and IT operations services group. His expertise is in helping clients achieve efficiencies, cost savings, and service level improvements in all areas of infrastructure, including help desk, maintenance, data center hosting, and general systems support. Prior to joining CIBER, Mark managed a $175 million services group in Boston, and has a strong background in general operations and go-to-market strategies for technology services organizations.
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