The data collected in this study strongly suggests that companies engaging in substantial levels of ebusiness, or companies deploying critical business applications over the Web, should evaluate the costs and benefits of deploying Akamai's Web application acceleration managed services. Participants in this study experienced substantial benefits generated by increased application performance and much higher usage by employees, business partners, and customers. The higher performance was coupled with lower capital and operational costs. The pricing structure for these services is transparent and consistent, regardless of the size and complexity of the environment, which makes it relatively simple for companies to do their own analysis and make informed buying decisions.