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ABSTRACT:
A recent study of APQC reveals that most organizations are tracking a wide variety of non-financial measures and have some version of a 'balanced scorecard'. Yet, most scorecards contain metrics that fail to provide data on real levels of performance. Customer and employee metrics are still close to worthless, and most scorecards do not include leading metrics.
In this podcast, you will learn about 10 of the most common mistakes organizations make when measuring performance, as well as some innovative metrics and practices. The foundation of a sustainable Performance Management system is a good set of metrics.
Find out some of the best practices of business, healthcare and education organizations from Mark Graham Brown, a leading expert on Performance Management, and author of three books on the subject.
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