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sponsored by SERVICEPower
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Posted:
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28 Feb 2008
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Published:
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01 Mar 2006
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Format:
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PDF
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Length:
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29
Page(s)
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Type:
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Book
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Language:
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English
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ABSTRACT:
78% of best-in-class companies reported that technology would be a critical enabler of better service network management. Furthermore, best-in-class original equipment manufacturers (OEMs) continue to lean harder on their service organizations for profits, revenues, and competitive advantage, consequently seeking service chain performance spikes by outsourcing parts of their service operations. While many OEMs have realized such tangible benefits as reduced service cost and increased service profitability created by outsourcing service, significant uncertainties and hurdles remain.
This AberdeenGroup white paper outlines key suggestions for both OEMs and independent service organizations (ISOs) to maximize the potential value from service network optimization.
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Authors
Mark W. Vigoroso
Vice President, Service Chain Management Research
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AberdeenGroup, Inc.
Mark Vigoroso spearheads primary market research in field service management and assesses software and services that automate and streamline these and other value chain processes. Vigoroso’s current efforts include quantifying Global 5000 executives’ strategies, experiences, and deployment plans in the area of field service optimization. He has published research in the areas of strategic sourcing, supplier performance measurement, enterprise spending analysis, total cost management, global trade management, and asset management.
<br />
Michael J. Tavilla
Research Analyst, Service Chain Management Research
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AberdeenGroup, Inc.
As Research Analyst, Service Chain Management Research, Mike Tavilla focuses on strategy for leveraging technology solutions and best practices to improve service chain efficiency and performance, specifically service network optimization and mobile field service solutions. Most recently, Mike was the Research Director at the Association for Competitive Technology (ACT), a 3,000 member global IT trade association working on behalf of IT and e-commerce firms such as Microsoft, Oracle, AOL, Yahoo!, and eBay as well as on behalf of numerous ISVs. He led ACT’s work in research, analysis, and writing regarding the impact of public policy on the IT industry and emerging technologies.<br />
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BROWSE RELATED
RESOURCES
Channel Management | Manufacturing | Network Management | Network Optimization | OEMs | Outsourcing | Partnerships | Service Level Management
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View All Resources
sponsored by SERVICEPower
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