The key to turning wireless information access into a strategic IT initiative that delivers tangible ROI is developing an enterprise wireless information access strategy. Building such a strategy requires the cooperation of IT and business managers who together determine how wireless information access can be used to improve productivity, customer responsiveness and other key metrics within their business.

As IT managers turn the strategy into reality, it is imperative they consider five key requirements:

• Enterprise-class security
• Application optimization with real-time push synchronization
• Broad handheld support and device-level integration
• Robust fleet management tools
• Flexible service and support