The HP Mission Critical Partnership (MCP) helps customers continuously increase service maturity and improve their IT operations so they can meet business commitments in this dynamic environment. As part of its ongoing support relationship with customers, HP applies industry best practices and standards such as ITIL, ISO/IEC 20000, and CobiT. MCP customers are supported by an integrated team of technology and service management professionals who provide full proactive and reactive support for the people, processes, and technologies that deliver business critical IT services.

MCP helps customers understand availability risks, develops a plan to address them, and provides ongoing assistance to drive improvements and manage change. For IT organizations or service providers who need to demonstrate the ability to deliver high-quality, well-controlled service, MCP can lead to an ISO 20000 or HP Service Provider quality certification or help prepare for compliance with external audits and regulatory requirements.