Want to drive your business communications to the next level? Then service-orientated communications are the way forward. This white paper, The Path to Intelligent Communications, defines this business concept.

Self-contained communication applications, that once played every role, now work as a team. This means, a specialist at a given function can serve the other applications on the network. This approach will be familiar to you as Service Orientated Architecture (SOA). Service orientated communications apply a SOA methodology to converge communications, business applications, and processes over a common IT infrastructure.

If you aspire to the ideal of Intelligent Communications, this paper explains how emerging technologies - SOA and SIP - will revolutionise the contact centre.

'SIP is more than savings on telephone calls... its value is summed up by one word: Transformation. Communications, deeply embedded into the heart of business processes, to redefine the way we work, and create substantial value.' Carl Baptiste*

This white paper outlines the benefits of Intelligent Communications solutions to contact centres:

• reduce integration demands
• leverage ordinary IT skills for integration
• create new, proactive customer services
• enable call-context integration
• make event-driven communication a reality

To learn more, download this free white paper.