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ON DEMAND WEBCAST!
ITIL v3 and the Evolution of Service Management
sponsored by IBM Software Group
Premiered:  Available On Demand
Format:  Multimedia
Type:  Webcast
Language:  English
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ABSTRACT:
This webcast provides insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM's approach to service management.



Speakers

Dr. Adrian Bowles
Program Director, Governance, Risk and Compliance Roundtable and Managing Director, CoSource.net

Dawn Allison
Manager, Systems Integration, BAE Systems, Inc.

Michael Shallcross
Global Leader - IT Service Management Community of Practice, IBM Global Technology Services



BROWSE RELATED WEBCASTS
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