HR is a tremendously important resource in the business equation, but finding ways to cut its cost isn't easy. The twin goals of increasing productivity and minimizing expenses are the way to get there; put your focus on recruitment/retention, compensation, compliance, and benefits. Doing so will help build a culture that's not likely to be distracted by inefficiencies in day-to-day operations, and therefore retains the ability to become a truly customer-focused organization. And that's the way to build a winning business.