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Improving IT Service Support through ITIL
sponsored by Hewlett-Packard Company
Posted:  27 Feb 2008
Published:  01 Dec 2007
Format:  PDF
Length:  21  Page(s)
Type:  White Paper
ABSTRACT:

This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services. Explore ITIL's powerful set of guidelines that enable IT to deliver greater value and better align itself with business needs in an efficient way. Learn how ITIL can be used to address IT service support challenges including change management, incident management and problem management.
 
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AUTHOR: 

Rebecca Herold


BROWSE RELATED RESOURCES:
Change Management | IT Infrastructure | IT Services | ITIL | Security Management
View All Resources sponsored by Hewlett-Packard Company
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