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  Feb 9, 2010
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Part Two - Implementing ITIL
sponsored by CA

Attend this three part series to explore ITSM implementations and important considerations in ITIL adoption. This third session details the implementation process for ITIL.

This three part expert videocast will overview the most important considerations for achieving the best results from ITIL adoption. This third session will discuss the implementation process and how to avoid common mistakes. Learn the best practices for implementing ITIL on the organization level. Topics include:

  • Continuous service improvement program (CSIP)
  • The steps to planning a successful implementation
  • Common mistakes to avoid
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from CA
Presentation Transcript: IT/Business Integration- Who’s Doing it Best
sponsored by CA
Presentation Transcript: Read this presentation transcript to gain insight from survey results and explanations as to why Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness.
Posted: 28 Jan 2010 | Published: 21 Jan 2010
IT/Business Integration – Who’s Doing it Best?
sponsored by CA
Podcast: Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
Posted: 22 Dec 2009 | Premiered: 22 Dec 2009
IT/Business Integration – Who’s Doing it Best?
sponsored by CA
Webcast: Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.
Posted: 12 Nov 2009 | Premiered: Available On Demand
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