Attend this three part series to explore ITSM implementations and important considerations in ITIL adoption. This third session details the implementation process for ITIL.

This three part expert videocast will overview the most important considerations for achieving the best results from ITIL adoption. This third session will discuss the implementation process and how to avoid common mistakes. Learn the best practices for implementing ITIL on the organization level. Topics include:

• Continuous service improvement program (CSIP)
• The steps to planning a successful implementation
• Common mistakes to avoid