sponsored by BMC Software, Extending Value with Identify Software
Posted:  06 Dec 2007
Published:  01 Nov 2007
Format:  PDF
Length:  12  Page(s)
Type:  White Paper
Language:  English

There's a process that your development and testing teams follow every day that does NOT add any business value and, in fact, WASTES nearly a third of the their time - time that could and should be spent developing more functionality into new releases, testing applications more thoroughly, and improving initial release quality: application problem resolution. Forrester Consulting conducted an anonymous telephone survey of 150 managers, directors, and VPs of application development to determine the business impact of application problem resolution:

  • How much developer and tester time does application problem resolution consume?
  • What makes application problem resolution processes more or less efficient?
  • What are the IT, business, and opportunity costs associated with application problem?

Read the results of the study in, "The Business Case For Better Problem Resolution Processes"

Application Deployment | Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Software Quality Assurance

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