Improving Business Productivity and Client Satisfaction with Customer and Partner Self-Service Portals
sponsored by IBM

Self-service portals for customers, partners and suppliers are becoming the business norm. In a fiercely competitive marketplace, both business-to-consumer (B2C) and business-to-business (B2B) portals can help build client and partner loyalty, improve customer satisfaction, speed and enhance service, reduce customer support costs and generate significant revenue.

 

This white paper describes a range of technologies that can help your IT team quickly develop and deploy easy-to-use extranet portals that give customers, partners and suppliers access to the data, content and processes they need, regardless of where those components reside on the back end.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
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