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Improving Business Productivity and Client Satisfaction with Customer and Partner Self-Service Portals
Self-service portals for customers, partners and suppliers are becoming the business norm. In a fiercely competitive marketplace, both business-to-consumer (B2C) and business-to-business (B2B) portals can help build client and partner loyalty, improve customer satisfaction, speed and enhance service, reduce customer support costs and generate significant revenue.
This white paper describes a range of technologies that can help your IT team quickly develop and deploy easy-to-use extranet portals that give customers, partners and suppliers access to the data, content and processes they need, regardless of where those components reside on the back end.