Delivering Customer Value: Innovative Approaches to Maintain Competitive Success
sponsored by SAP UK & Ireland

As companies grow and as the size of their customer base grows, the quality of customer support can sometimes suffer, as can the ability to listen to and learn from customer feedback.

This IDC paper looks at the customer value experience from both internal and external perspectives and asks questions to help your organization continue to deliver the unique value you have brought to your customers as you grow. Learn three essential steps that you need to take to sharpen the value proposition you offer customers:

  • Understand who in the organization needs accurate and timely customer information.
  • Build effective customer profiles so that you provide the right levels of support to all.
  • Listen, learn, refine. Make sure you have ways to leverage customer feedback.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from SAP UK & Ireland
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement