While ITIL is the de facto approach for service management, CIOs often struggle with understanding ITIL and its benefits. Implementing ITIL across all IT processes is often impractical and most organizations can only integrate a few of its key processes into their operations. Read this paper to learn about real-world ITIL implementations that encompass product procurement, outsourcing, service desk and network management solutions.

IT managers must decide where an ITIL implementation should begin, what security issues to account for and how to integrate mobile devices. Learn how your organization can accurately assess its maturity to enable a successful ITIL initiative that addresses key management processes, including:

• Incident
• Financial
• Change
• Availability
• Service level configuration