Having the right tools and metrics and knowing how to use them is critical to the creation and health of your VoIP network. VoIP's sensitivity to delay and packet loss compared to other applications such as web and e-mail services, presents a challenge. An understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help keep your VoIP network running smoothly. This white paper details all you need to know to tackle common problems, so you don't end up with gaping holes in your VoIP network.