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Simplifying Contact Center Technology

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Computer telephony integration (CTI) greatly increases contact center efficiency by automating the delivery of caller information to the agent's desktop. In-house CTI installations often involve multiple vendors, and this hodge-podge of technologies places severe and disruptive demands on contact centers during installations, upgrades, administration and issue management. Contact centers either live with this complexity, outsource it or forego a CTI-enabled contact center solution altogether.

Read this white paper to learn how on-demand CTI-enabled contact centers take the next logical step of eliminating contact center complexity through a hosted solution from a single vendor. Explore how your contact center can:

  • Provide cost advantages and justify ROI.
  • Increase reliability by minimizing complexity.
  • Realize ROI on integration and implementation efforts.

    Authors

    Jacqueline Tessmer Arjen Hiemstra Pamela Dodrill
    Vendor:
    Oracle Corporation
    Posted:
    26 Sep 2007
    Published:
    01 Aug 2006
    Format:
    PDF
    Length:
    7 Page(s)
    Type:
    White Paper
    Language:
    English

This resource is no longer available.