|
|
Simplifying Contact Center Technology
sponsored by Oracle Corporation
|
|
Computer telephony integration (CTI) greatly increases contact center efficiency by automating the delivery of caller information to the agent's desktop. In-house CTI installations often involve multiple vendors, and this hodge-podge of technologies places severe and disruptive demands on contact centers during installations, upgrades, administration and issue management. Contact centers either live with this complexity, outsource it or forego a CTI-enabled contact center solution altogether.
Read this white paper to learn how on-demand CTI-enabled contact centers take the next logical step of eliminating contact center complexity through a hosted solution from a single vendor. Explore how your contact center can:
Provide cost advantages and justify ROI.
Increase reliability by minimizing complexity.
Realize ROI on integration and implementation efforts.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
|
|
|
|
Available Resources from Oracle Corporation
|
.
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2013, TechTarget |
|
|
|
|