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Managing Strategic Performance in Banks and Financial Services Firms: From 'Going Through the Motions' to Best Practice
sponsored by Actuate Corporation
Posted:  19 Sep 2007
Published:  01 Mar 2007
Format:  PDF
Length:  12   Page(s)
Type:  White Paper
Language:  English
ABSTRACT:
Taking the financial services industry as its subject, Bernard Marr of the Centre for Business Performance at the Cranfield School of Management in Great Britain conducted a research based on in-depth case studies with 15 of the world's leading banks and financial services firms (including retail banks, investment banks, universal banks, one central bank and a mutual financial services firm). This research outlines key measures and best practices for financial services organizations to develop successful approaches to Strategic Performance Management (SPM).



Author

Bernard Marr
Cranfield School of Management
Bernard Marr is one of the world's leading experts on strategic performance management He specialises in the design and implementation of strategic performance management approaches In this capacity he has advised and worked with many leading organisations including Accenture, Astra Zeneca, The Bank of England, Barclays, BP, DHL, Fujitsu, Gartner, HSBC, Mars, the UK Ministry of Defence, NovoNordisk, the Home Office, Tetley, the Royal Air Force, and Royal Dutch Shell. Today he is a Research Fellow at the renowned Centre for Business Performance at Cranfield School of Management, a director of the Advanced Performance Institute, and a visiting professor at different universities.



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