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ABSTRACT:
In today's extremely competitive market, service providers are looking for strategies that enable them to transform their operations to support movement to a service delivery business paradigm, mechanisms for rolling out complex and intertwined services (IPVideo, VoIP, etc.), and achieving differentiation in terms of their customers' perception of quality. Service providers are adopting a renewed focus on customer experience as the best way to achieve these goals: to measure the success of the products (end user services) they are selling to their customers. Thus, Detailed Service Models have become the blueprints required to build Service-Oriented Operations.
Read this white paper to learn how:
- Service modeling is a key component of evolving to service-oriented operations
- The appropriate use of service modeling at various stages of the service and network development life cycle
- The multiple benefits of the service modeling process
- A best practice approach for modeling based on standards and real-world experience
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AUTHOR:
Jim Davenport
Operations Consultant for OSS/BSS Integration, Alcatel?Lucent
Jim Davenport is currently a lead consultant in the Operations Transformation Consulting team within Alcatel-Lucent’s Professional Services organization. He has more than 12 years experience in the service assurance discipline of the telecommunications industry with AT&T Bell Labs, Lucent Technologies, and Alcatel-Lucent. Over the last several years, Jim has been focused on service modeling projects with Service Providers within the North American region to assist them with the move to Service-Oriented Operations.
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