Organizations, which are turning to the Software as a Service (SaaS) delivery model at an increasing rate, are facing complex issues when building the service delivery capabilities necessary to support their SaaS offerings. Such organizations which are unable to fully support their SaaS offerings often experience a lack of licensing and cost control, limited access to applications and an inability to ensure that the most recent version of an application is in use. This white paper details the step-by-step methodology necessary to successfully start operations with SaaS. Read this paper to discover the importance of a fully supported Software as a Service model. Explore the phases essential for maintaining successful SaaS operation, including how to:

• Define, develop and deploy an SaaS application infrastructure
• Select internet service providers
• Implement disaster recovery planning
• Integrate a monitoring solution
• Document and manage the solution