Effective performance management requires efficient business strategies and operations to deliver quality products and services. Increasing pressure on private businesses and performance improvement pressure on public organizations are driving the need for quality strategy execution and efficient operation. Read this paper to learn how a balanced scorecard can improve performance management in your organization by:

• Aligning vision and mission with customer requirements and day-to-day work
• Allowing better management and evaluation of business strategies
• Monitoring operation efficiency improvements
• Building organizational capacity and communicating progress to all employees

This paper discusses how to develop a balanced scorecard system, issues that organizations have faced in implementing scorecard systems and examples of organizations that have taken the balanced scorecard approach.