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Service Catalog and the CMDB: Partner in Improving IT Service Quality and Controlling Costs

Cover
A Service Catalog helps enterprises transform IT assets into a portfolio of manageable business investments while improving user productivity - often with tangible cost reductions. A Configuration Management Database (CMDB) provides unified access to infrastructure content and context by discovering and building relationships between assets and setting the stage for improved IT decision making. Considering the two together as a system provides benefits that neither has apart.

This white paper discusses the benefits of considering the Service Catalog and the CMDB as a team, including:

  • Making the CMDB and the Service Catalog actionable
  • The benefits of integrating the CMDB and the Service Catalog
  • Best-practice tips for combining the CMDB and the Service Catalog
  • And much more

Author

Hank Marquis Director of IT Service Management Consulting, Enterprise Management Associates (EMA) A regularly published industry thought leader with ITIL Service Management with Distinction in Service Delivery and CobiT certifications, Hank Marquis serves as Director of IT Service Management Consulting at leading research and consulting firm Enterprise Management Associates (EMA). Throughout his 25+ years of real-world IT experience, Hank has helped dozens of companies develop and implement IT Service Management (ITSM) best practices. His no-nonsense approach stresses improvements in IT service quality, reductions in cost, increases in efficiency, and achieving Business/IT Alignment.
Vendor:
Enterprise Management Associates (EMA)
Posted:
09 Aug 2007
Published
01 May 2007
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.