VoIP product offerings are currently in their fourth to eighth generation and migration is no longer waiting on the products. Quality of service and security are the primary inhibitors to current VoIP adoption, but with good preparation such problems can be alleviated. This independent IT briefing, written by Yankee Group Vice President and networking expert Zeus Kerravala, will examine the steps needed for a smooth migration to VoIP including:

• The business case
• The applications
• The deployment location
• The network
• Training and management