Good business continuity planning needs to take a broad view, embracing people, human behavior, customers and other factors that lie outside the data center. It is also important to secure the vision and endorsement of executive management. This AT&T paper covers the key elements of successful business continuity plans, shows how to develop a plan that clarifies what is critical and sets specific recovery requirements. A properly funded, well-prioritized business continuity plan, combined with a regular program of testing and recovery drills, will help to safeguard the organization.