Successful managers can effectively manage conflict. This ability is considered a core competency and is required of managers who want to grow and advance. Unfortunately, it is also one of the most difficult skills a manager can develop.

The objective of this white paper is to illustrate team conflict symptoms and causes; to determine how to address team conflict using specific tools, skills, and processes; and to improve the ability of managers to build teams that can deal effectively with both healthy and unhealthy conflict.