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Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
It's no longer a secret that outstanding customer service has become an imperative for superior performance. Many surveys have shown that existing and prospective customers will turn to competitors if companies deliver poor service or do not deliver on their service level promise. Moreover, poor service can damage brand equity - sometimes the only brand differentiator in many industries.
This paper provides nine tried and tested strategies and tactics that Global 2000 companies have used to ensure consistent and cost-effective delivery of their customer service promise. Learn the steps that you can start taking now to achieve world-class customer service and gain insight from real-world examples of how these tactics were successful.
- eGain Communications Corp.
- 04 Jan 2007
- 01 Jan 2007
- White Paper