This reference document is based on the webcast entitled “Best Practices for Managing Your BlackBerry Environment.”

This document describes best practices for maintaining the BlackBerry Enterprise Server and managing the BlackBerry Enterprise Server architecture.

Topics include:

customizing the BlackBerry environment

documenting the different BlackBerry Enterprise Server components and

performing maintenance on the BlackBerry Enterprise Server architecture on a semi-annual or annual basis.

This document also provides recommendations for performing maintenance on a monthly, weekly and daily basis, as well as information about custom maintenance issues. This document includes information specific to organizations that use the Microsoft Exchange, IBM Lotus Domino or Novell GroupWise messaging system.