Because of the nature of business today, IT management has shifted from a set of tactical tasks to some of the most strategic initiatives within an organization. The mere fact that IT management is now part and parcel of the overall executive management team is a testament to the significant contributions that IT is continuing to make for the entire organization. Business nowadays cannot run without efficient and effective IT service management. Organizations cannot survive with reliable IT services. Providing and continually improving those services is a daily challenge for IT professionals aiming to keep up to date with the changing needs to their customers and users.