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Getting your IT Shop in Shape to Support Today's Contact Center Technology
sponsored by CIO Decisions
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The Times They are A-Changing: Get your IT shop in shape to support today's call center technology. Voice-over IP, speech recognition, enhanced performance tools and more are changing the face of today's call center. Lori Bocklund, president of Stategic Contact, will help you understand the changes that your IT (and telecom) organization should prepare for to successfully support and manage technology and optimize operations. Lori will discuss the IT organization implications of taking on changes of call centers with VoIP, etc. She'll talk about the ramifications in the call center space for IT, managing from an enterprise view and getting out of business center silos.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
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Available Resources from CIO Decisions
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sponsored by CIO Decisions
eBook:
A tsunami of change is riding into the data center on the back of virtualization. In this eBook, you'll learn where it is today, and how to keep up with management, licensing, and much more.
Posted: 14 Oct 2009 |
Published:
14 Oct 2009
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sponsored by CIO Decisions
Ezine:
Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly.
Posted: 29 Sep 2009 |
Published:
29 Sep 2009
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sponsored by CIO Decisions
Ezine:
This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies.
Posted: 24 Sep 2009 |
Published:
01 Jun 2008
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sponsored by CIO Decisions
Ezine:
Read this new volume of the CIO Decisions Midmarket Ezine to learn how server virtualization can save time, space and - perhaps most important - money. Experts and IT executives offer their insights and experience on the technology that's changing the data center.
Posted: 09 Feb 2009 |
Published:
09 Feb 2009
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sponsored by CIO Decisions
Ezine:
This eguide explains how Midmarket companies are embracing server virtualization and updating their disaster recovery strategies to ensure they minimize risk-affordably.
Posted: 05 Dec 2008 |
Published:
05 Dec 2008
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sponsored by CIO Decisions
Ezine:
In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
Posted: 14 Oct 2008 |
Published:
11 Oct 2008
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sponsored by CIO Decisions
Ezine:
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.
Posted: 11 Aug 2008 |
Published:
01 Sep 2008
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