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Getting your IT Shop in Shape to Support Today's Contact Center Technology

Cover

The Times They are A-Changing: Get your IT shop in shape to support today's call center technology. Voice-over IP, speech recognition, enhanced performance tools and more are changing the face of today's call center. Lori Bocklund, president of Stategic Contact, will help you understand the changes that your IT (and telecom) organization should prepare for to successfully support and manage technology and optimize operations. Lori will discuss the IT organization implications of taking on changes of call centers with VoIP, etc. She'll talk about the ramifications in the call center space for IT, managing from an enterprise view and getting out of business center silos.

Speaker

Lori Bocklund President, Strategic Contact Lori Bocklund is President of Strategic Contact, an independent consulting firm. Lori is an industry leader in contact center strategy and has more than 16 years of experience in the call center industry. She is author of the book, Call Center Technology Demystyfied (Call Center Press).
Vendor:
CIO Decisions
Premiered:
Jan 2, 2007, 09:00 EST (14:00 GMT)
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.