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 Jul 4, 2009
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ON DEMAND WEBCAST!
Getting your IT Shop in Shape to Support Today's Contact Center Technology
sponsored by CIO Decisions
Premiered:  Available On Demand
Format:  Multimedia
Type:  Webcast
Language:  English
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ABSTRACT:

The Times They are A-Changing: Get your IT shop in shape to support today's call center technology. Voice-over IP, speech recognition, enhanced performance tools and more are changing the face of today's call center. Lori Bocklund, president of Stategic Contact, will help you understand the changes that your IT (and telecom) organization should prepare for to successfully support and manage technology and optimize operations. Lori will discuss the IT organization implications of taking on changes of call centers with VoIP, etc. She'll talk about the ramifications in the call center space for IT, managing from an enterprise view and getting out of business center silos.



Speaker

Lori Bocklund
President, Strategic Contact
Lori Bocklund is President of Strategic Contact, an independent consulting firm. Lori is an industry leader in contact center strategy and has more than 16 years of experience in the call center industry. She is author of the book, Call Center Technology Demystyfied (Call Center Press).



BROWSE RELATED WEBCASTS
Call Centers | Change Management | IT Best Practices | Systems Integration

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