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Where's the Beef? Health Clubs Fight Member Churn
sponsored by CIO Decisions
Posted:  06 Dec 2006
Published:  01 Dec 2006
Format:  HTML
Length:  4  Page(s)
Type:  Journal Article

ABSTRACT:

The gym called 24 Hour Fitness Lakeshore Towers in Irvine, Calif., looks more like a resort than the dank, dark facilities of yesteryear. Stretching across 100,000 square feet, the complex features valet parking, dry cleaning, babysitting facilities, retail outlets and, of course, tons of weights.

Along with the amenities, the business model for the $15.9-billion health club industry has evolved accordingly. Over the past decade, the number of health clubs has more than doubled to some 29,000, while the number of members has trailed more slowly, growing only 60% during the same period to 41.3 million this year, according to the International Health, Racquet & Sportsclub Association (IHRSA). About half of health club members sweat at commercial venues, a segment dominated by a handful of midmarket companies such as 24 Hour Fitness and Bally Total Fitness, each of which claims more than 3 million members. The remaining club goers are served by nonprofit fitness promoters, such as the YMCA, college-run facilities, or corporate and hotel gyms.
 
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AUTHOR: 

Michael Ybarra
Senior Features Writer, CIO Decisions


BROWSE RELATED RESOURCES:
Churn | Customer Interaction Services | Customer Loyalty | IT Spending | IT Systems | Sports Industry
View All Resources sponsored by CIO Decisions

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