Julie Craig
Senior Analyst, Enterprise Management Associates
Julie Craig, Senior Analyst with Enterprise Management Associates, an industry analyst firm focused on all aspects of enterprise management systems and services, has over 20 years of deep and broad IT experience in software development and enterprise systems management. She has extensively evaluated enterprise management solutions for ROI and functionality and has implemented multiple system, application and performance management products. At EMA, Julie's focus is on applications and systems management, Service Oriented Architecture (SOA), Performance Management and ITIL.

Dharmesh Thakker
Director of Product Management, Keynote Systems
Dharmesh Thakker, Director of Product Management at Keynote Systems, is responsible for Keynote's Web Performance Measurement products. Dharmesh established his expertise through several years in SLM and Network Ops positions at Cisco and Intel. He also held corporate development and product management roles at high-tech start-ups, building performance management solutions for advanced broadband applications. He has a degree in Electrical Engineering from UT Austin, and an MBA from Wharton.

Eric Goldsmith
Principal Systems Analyst, AOL
Eric Goldsmith, Principal Systems Analyst at AOL, has more than 16 years of experience in the areas of product development, engineering and operations. At AOL he has led efforts to deliver the highest levels of performance and availability for top Web sites, including: AOL.com; AIM.com; and AOL Video; among others. His areas of expertise are Performance Analysis, Capacity Planning, Statistical Analysis, Network Engineering, Network Security, Software Engineering, Project Management and Product Development.