Financial Management for IT Services: An IT Service Management Process Map
sponsored by CA Technologies.

Applying financial management to IT services can ensure that IT expenditure is managed to allow IT to cost-effectively deliver the services that best support business. Through overseeing the allocation of IT expenditures to services, financial management can recover the costs of those services from the customer they are provided too. Read this paper to learn about the processes that are needed to deliver quality IT services and how your organization can improve its daily IT service support. Discover how to avoid financial management problems by using technology to integrate ITIL processes and automate ITIL process activities.

Learn how technology can be applied to optimize the following areas of financial management, including:

  • Business Priorities
  • Expenditures
  • Pricing and Charging
  • Investment management
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