Developers need to access the production environment in order to identify the root cause of a problem, but compliance regulations require isolating developers from the same production environment. This white paper reviews effective methods for creating an environment of controlled, secure access to complete problem data for developers by implementing identity and change and configuration management solutions. Discover the benefits of creating a more secure, controlled environment including IT compliance with internal security policies, decreased problem resolution times, and reduced developer support activity. Help your organization deploy strategies to reduce the chance of errors in production application processes and meet regulatory compliance guidelines.