Service availability is the core of a healthy business. However, many service monitoring solutions cannot effectively correlate service interruptions with the root cause of the problem. This paper will outline the essentials of service availability and describe how a service availability solution should lay out a cross-infrastructure method for managing all service delivery components, representing them as a single, unified solution for use by both operations and the business.

Identifying these components and clarifying how they interact is key to a successful delivery. By understanding the business processes and the services that comprise them, you can proactively address developing issues before they impact service.

Download today to learn more about:

• The essentials of a service availability solutions
• Developing a service availability strategy
• Common service availability scenarios