sponsored by Infor
Posted:  10 Nov 2006
Published:  01 Dec 2005
Format:  PDF
Length:  36  Page(s)
Type:  White Paper
Language:  English
Pressure from customers, regulatory agencies and shareholders are driving manufacturers to produce higher quality products as they continue to strive for cost reductions. Read this Aberdeen Group paper to learn how to improve performance by mastering the quality basics and leveraging your proficiency for quality.

This paper addresses ways to improve customer service while lowering the cost of quality. The research study cited in this paper shows that better performing companies are significantly more disciplined in the management of their engineering, manufacturing, purchasing and human resource operations. Read this paper today to learn what strategic actions your organization can take to improve quality.


Jane Biddle
Vice President, Manufacturing Research ,  AberdeenGroup
Jane Biddle leverages her more than 25 years of manufacturing, enterprise, supply chain, and international logistics expertise to lead Aberdeen research efforts in the global manufacturing sector. Through benchmarking studies, best practice reports, and tailored research projects, she remains focused on helping clients understand and anticipate the impact of business and technology on their organizations. Jane has been at the forefront of technology since implementing MRP systems for Hewlett-Packard customers. This experience led her to become MRP/ERP product manager and industry solution manager for Hewlett-Packard's CIM marketing organization.

Jim Brown
Vice President, Global Product Innovation and Engineering Research ,  AberdeenGroup
Jim Brown leads Aberdeen Group’s Global Product Innovation and Engineering research. Its goal is to provide fact-based research and experienced analysis that advises executives on how to achieve maximum product profitability and corporate value by employing optimal approaches and enabling technology to identify, specify, engineer, develop, and continuously improve innovative, high-value products.

Business Performance Management | Data Quality | Enterprise Resource Management | QOS | Systems Operations

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