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ABSTRACT:
While many touchtone IVR and early speech systems have been considered adequate for simple calls, they have failed to improve customer service and many customers feel that they "de-humanize" interactions. However, new speech technologies are paving the way towards exceptional call center experiences. This white paper details speech self-service -- an advanced speech system that automates calls completely through interactive voice recognition at a conversational and natural level, eliminating the need to push buttons. Learn how you can automate informational, transactional and out-bound calls regardless of complexity and without the de-humanizing effect of traditional IVR. Learn how to:
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