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ABSTRACT:
E-mail archiving outsourcing has experienced rapid growth due primarily to external factors--regulatory compliance and electronic discovery. Four years ago, service providers offered a quick way for customers to retain messages without the headache and expense of deploying an in-house system. As the market for these services peaked, some service providers included message security and content-filtering services, but those features did little to sway buyers. Part of the blame falls on users failing to demand more resource-optimization services from outsourcers. For users to experience all of the benefits e-mail archiving has to offer, they need to decide whether they want to do it in-house or with a service provider. But that's an argument for another day. Outsourcers must realize that a majority of users need services such as mailbox management, database and file-system archiving, litigation support and data protection. Outsourcing may always provoke controversy, but if e-mail archiving service providers don't expand their portfolios, the only topics under discussion this time next year will be how many of these vendors will be left and where stranded customers will wind up. It's up to you to put pressure on these service providers to ensure that they not only meet your current needs, but can grow with you as well.
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AUTHOR:
Brian Babineau
Senior Analyst, Enterprise Strategy Group
Brian Babineau serves as the primary analyst for Continuous Data Protection and Intelligent Information Management solutions. The latter segment includes information analysis, classification, archiving, search, retrieval and indexing. In addition, his research activities continue to focus on regulatory compliance, corporate governance, and electronic discovery and their impact on IT. With an accounting background, Brian also supports ESG's financial services offerings to vendors and investors.
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