IDC: Gaining Business Value through IT Services Management
sponsored by Hewlett-Packard Company

This IDC White Paper examines the challenges that IT organizations are facing to improve the efficiency of IT operations and more closely align IT with business needs and priorities. Specific focus is placed on approaches that address these issues through a combination of best practices for IT service management, such as the IT Infrastructure Library (ITIL). This paper features customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.
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