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IDC: Gaining Business Value through IT Services Management

Cover
This IDC White Paper examines the challenges that IT organizations are facing to improve the efficiency of IT operations and more closely align IT with business needs and priorities. Specific focus is placed on approaches that address these issues through a combination of best practices for IT service management, such as the IT Infrastructure Library (ITIL). This paper features customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability.

Authors

Tim Grieser Stephen Elliot
Vendor:
Hewlett-Packard Company
Posted:
03 Oct 2006
Published:
01 Feb 2006
Format:
PDF
Length:
15 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.