The use of Instant Messaging (IM) is growing in business as a preferred means of communication. IM allows users to communicate instantaneously with a permission-based list, reducing their risk of receiving spam and unwanted messages. However, rapid adoption of public IM services within organizations can create significant problems for their IT departments.

Viruses and worms can use IM services as vehicles for their transmission, and enterprise networks are getting infected through unprotected IM services. IM is also a form of official communication that in certain cases falls under the jurisdiction of regulations such as Basel II, SOX and HIPAA.

Read this white paper to learn how the adoption of an Enterprise Instant Messaging (EIM) system addresses these IT concerns. The paper also presents the major ROI drivers behind EIM and provides a TCO model comparing different systems' costs.