IT Demand Management for the Real World
sponsored by Mercury

In the real world of IT, the squeaky wheel usually gets the oil.

Projects come in through the front door, the back door, or the side door -- and all too often priority is determined by the title, budget, or charisma of the requester. In many cases, there's no consistent process for evaluating or scheduling projects, no chargeback to the requester's department, no measurement or follow-up after the project is complete.

This paper provides an overview of how IT demand management works, why it's an important step in achieving your IT governance goals and what the benefits are to your IT department and your business.

Download IT Demand Management for the Real World now.

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