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ABSTRACT:
This white paper presents a simple two-step process to kicking the NetMeeting habit:
1. Admitting there is a problem by recognizing the symptoms.
2. Creating a recovery plan by finding new applications and implementing a new
solution.
The resulting impact can be profound. Detailed in this document are three companies that range in size but which each unleashed web conferencing by moving away from NetMeeting:
1. The global electronics manufacturer that is using a careful "change management approach," cutting down on travel while increasing ASP usage by 20 percent annually.
2. The printing management software company that took a "cold turkey" approach and that says it has added $100,000 to the annual bottom line through use of WebEx.
3. The large equipment manufacturer that has increased its web collaboration usage to tens of millions of monthly minutes over two years, and radically decreased support tickets numbers.
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AUTHORS:
Andy Nilssen
Wainhouse Research
Alan D. Greenberg
Wainhouse Research
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