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Availability Management: Building a Strong Foundation for ITIL

One of the key components of the ITIL Service Delivery process is availability management, which focuses on optimizing "the capability of the IT infrastructure, services and supporting organizations to deliver a cost-effective and sustained level of availability that enables the business to satisfy its business objectives." Although, many things go into achieving overall availability management as defined by ITIL, the right tools can provide a significant edge by automating the availability of IT components and services.

Whether your organization is just starting to think about ITIL or is already ramping up an ITIL implementation, this Webcast enforces the value of automating the availability management process.


Malcolm Fry ITIL expert & Independent Consultant Malcolm Fry is a distinguished IT industry luminary. He has 35 years of experience in IT service and support, including ITIL expertise and consulting. He holds Master's-level certification in ITIL and is a recognized IT industry expert in a number of industries including retail, production, oil and pharmaceuticals. He is the author of four best-selling books on IT service and support and is the solo performer in a highly successful video series made for the Help Desk Institute.
David Samia Director, Infrastructure and Application Management, BMC Software David Samia is the marketing director of Infrastructure and Applications Management solutions at BMC Software. In his role, Samia provides a strong development background and customer focus on bringing new technologies to market. He has been responsible for the successful market entry of a variety of products since he joined BMC in 1999. Samia has over 20 years in information technology and is well versed in both network and systems management areas.
BMC Software, Inc.
Jun 7, 2006, 12:00 EDT (16:00 GMT)

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