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ABSTRACT:
When Outrigger Resorts and Hotels needed to upgrade its existing premise
ACD, they chose instead to implement a hosted on-demand call center and
add new types customer touch points and more agent flexibility. All
critical metrics immediately improved, and Outrigger saved $100,000 in
the first year. Outrigger is now able to incorporate work-at-home agents
into their solution. Watch this 4 minute video to see their story, and
feel free to forward to interested peers and colleagues.
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