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ON DEMAND WEBCAST!
Video Case Study: Implementing a Hosted On-Demand Call Center

sponsored by Echopass Corporation
When:  Available On Demand
Format:  Multimedia
Type:  Webcast


ABSTRACT:

When Outrigger Resorts and Hotels needed to upgrade its existing premise ACD, they chose instead to implement a hosted on-demand call center and add new types customer touch points and more agent flexibility. All critical metrics immediately improved, and Outrigger saved $100,000 in the first year. Outrigger is now able to incorporate work-at-home agents into their solution. Watch this 4 minute video to see their story, and feel free to forward to interested peers and colleagues.
 
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BROWSE RELATED WEBCASTS:
Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Government Agencies (U.S.)
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