When Outrigger Resorts and Hotels needed to upgrade its existing premise ACD, they chose instead to implement a hosted on-demand call center and add new types customer touch points and more agent flexibility. All critical metrics immediately improved, and Outrigger saved $100,000 in the first year. Outrigger is now able to incorporate work-at-home agents into their solution. Watch this 4 minute video to see their story, and feel free to forward to interested peers and colleagues.