IT professionals are expected to support a growing number of users, many working remotely, who are using increasing complex hardware and software systems. At the same time, their budgets are decreasing. Support organizations need a way to handle the increased workload more effectively and efficiently. Remote control software, allows control of a remote users PC or an unattended server over a network. This has proven to be a cost-effective way of providing remote support. There are numerous benefits to remote control software, however, there are also many concerns about security. This white paper addresses these concerns specifically reviewing authentication, authorization and access control, perimeter and data transfer security and administration.