A leading global supplier of networking equipment and network management solution provider wanted to automate dial-plan tracking and troubleshooting for its IP-PBX product, an enterprise-wide phone system that serves as a gateway to both voice and data networks. Infosys partnered with the client in all the phases of the Product R & D cycle to design and develop a web-based solution that interacts with the IP-PBX database, allowing administrators to troubleshoot dial plans from any client desktop using a web browser. Client's association with Infosys enabled it to file a US patent for its innovation in troubleshooting dial plans with IP-PBX.