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sponsored by CIO Decisions
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Posted:
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07 Sep 2005
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Published:
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01 Sep 2005
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Format:
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HTML
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Length:
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1
Page(s)
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Type:
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Journal Article
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Language:
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English
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ABSTRACT:
If there is such a thing as IT hell-a place where CIOs go to be punished for their bad decisions-I know there is a spot reserved for me. During my career, I have committed many IT sins, the most grievous of which were the times I allowed the organization to overinvest in applications, software development and systems.
For example, to placate a call center manager, I once customized an enterprise resource planning (ERP) system so the order of data entry was customer name, telephone number, address. That altered the standard sequence of the system, which was customer name, address, telephone. The ripple effects of this seemingly minor change cost $100,000. I can already feel the fires of IT hell lapping at my feet.
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Author
Niel Nickolaisen
Vice President
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Headwaters Inc.
Niel Nickolaisen, a former CIO, is the vice president of strategic planning at Headwaters Inc., an energy and building products firm in South Jordan, Utah.
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